Refund and Return Policy
All files purchased or downloaded free of charge from our website are sent after meeting the necessary security criteria. However, once downloaded, file security is the responsibility of the downloading user. Malicious codes can be added to open source files by an insecure computer, hosting or malicious people. Therefore, it is the site administrator’s responsibility to ensure the security of the files.
As bigpl.net, we provide the following obligations to our users:
- We send the files purchased from our site or downloaded free of charge after meeting the necessary security criteria.
- The security of purchased files is the responsibility of the downloading user.
- The responsibility for paid files belongs to the user who purchased them. Sharing or distributing files for commercial purposes or without permission is prohibited.
- Edits are made on the files for problems that prevent use, and these edits are distributed to all users at the same time.
- There is no license change and it is not possible to return purchased files.
- Technical support service and license key are not provided. Documentation of purchased products is sent to the user.
- Our company reserves the right to change the provisions of the “Privacy Policy, Return and Security Policy” and the changes are announced by being published on our website.
- Refunds are made by payment service providers Paymax or Paytr.
The above statements are a summary of our obligations as bigpl.net.
File Security is the Responsibility of the Downloading User
The security of downloaded files is entirely the responsibility of the user. After downloading files, it is important for users to take security precautions. It is important to scan files and protect against malicious codes by using reliable antivirus programs.
Responsibility of Paid Files Belongs to the Purchaser
The responsibility for files sold for a fee belongs to the purchasing user. Sharing or distributing files for commercial purposes or without permission is prohibited. In such cases, license cancellation or court proceedings may be initiated.
File Arrangements and Usage Blocks
There are no arrangements made in the purchased files that will prevent usage. However, adjustments can be made to solve problems that prevent usage, and these adjustments are distributed to all users at the same time.
Testing Products and Hosting Issues
All products purchased from our website have been pre-tested. However, users cannot request a refund for products that do not work due to hosting. In order to get a refund, you must prove that the files do not work on our site.
License Changes and Prohibitions
The license of the purchased theme cannot be changed later unless stated otherwise in the purchased package. Additionally, since the files are open source, no extra product or license key is provided. Additionally, since the sold files are delivered open, they cannot be refunded after downloading.
Product Return and Refund
All products purchased from our website have been tested. However, users cannot receive a refund for products that do not work due to hosting. In order to receive a refund, the files must not work on our site.
Scope of Return
Our company cannot provide refunds for services delivered online, in accordance with the law. However, in cases where we take refund initiative, refunds are made by the payment service providers Paymax or Paytr. The return process may take up to 14 business days. When a refund is made, the customer must follow the return process through Paymax or Paytr.
Technical Support and License Key
Technical support service and license key are not provided for purchased products. However, for theme and plugin purchases, the document of the purchased product is delivered to the customer.
Privacy Policy Changes
Our company may change the provisions of this “Return, Security and Privacy Policy” at any time by publishing it on the site or sending an e-mail to users. If the provisions of the Privacy Policy change, it will come into force on the date of publication.
Making Refund
In cases where a refund is required, refunds are made by Paymax or Paytr. The refund process may take up to 14 business days.
Payment Service Providers
Paymax or Paytr, the payment service providers, are held responsible when refunding the customer. Our company does not accept any responsibility in the refund process.
